Saint-P, Russia
B2B/B2C/B2E
Product Designer
Introduction
Context. The corporate portal is a platform for employees of Positive Technologies. Historically, the company had a corporate portal that could no longer fulfill its functions, so my team and I created a new portal to replace it, tailored to the new needs of the employees.
Goals
- Study the functionality and operation of the old portal and create a new corporate portal.
- Conduct research to understand user pain points.
- Create features to automate processes.
- Make the corporate portal part of the HR ecosystem.
- Create a personal account within the portal for each role to solve local problems.
- Implement new functionality.
My Role
My role was a Product Designer on the team developing HR products. I was the sole designer working alongside a QA specialist, frontend developers, backend developers, and product managers.
What I did:
- Formulated and tested hypotheses, identified problems with the product, users, and processes through in-depth interviews, surveys, and usability testing.
- Designed solutions in the form of scenarios, validations, edge cases, mockups, and prototypes.
- Conducted design reviews of the implementation using Dev Tools.
- Analyzed feedback and product metrics, and measured them during usability testing and observations.
- Improved and refined scenarios, comparing feedback and metrics for the "Before" and "After" states of a scenario.
Design process
Pre-project Research
- Analysis of current problems, requirements gathering.
- In-depth interviews with the target audience regarding the old portal.
- Analysis of the target audience, their problems, needs, pain points, and tasks.
- Analysis of direct and indirect competitors.
- In-depth interviews with employees of other companies.
Interview
Information structure
User Flow
Portal Functionality
- Gravatar service
- Image editor
- Text editor
- Calendar
- Block library
- Jira synchronization
- 1C synchronization
UI
Results
- Automated 30% of the workload for Support and HR employees
- Increased website traffic by 40%
- Saved the company's budget on external platforms (KEDO / E-Document Flow)
- Eliminated security issues and vulnerabilities
- Created an HR ecosystem together with Preboarding (a platform for employee hiring)
- Implemented a desk/space booking system for company offices
- Automated 20% of the Travel Manager's workload in the company